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Within 14 days: a full refund
If paid access is not working for you, write to us within 14 days of the payment and we will refund it in full, to the way you paid. You do not need to give a reason.
The 14 days start on the date of the payment on your receipt. A request on day 14 counts; one on day 15 does not, unless one of the cases below applies.
How to ask
Email support@qualexam.com from the address on your account, or tell us that address, with the exam and the date of the payment or its receipt number.
We ask Dodo Payments, our reseller and the merchant of record, to send the refund, and confirm it by email. Your bank decides how long it takes to reach you: usually 5 to 10 business days for a card.
After 14 days
Refunds are not usually given after 14 days. The exceptions:
A duplicate or mistaken charge is always refunded.
If a fault on our side stops you using what you paid for for more than 7 days in a row, we may refund the unused part.
If we stop offering an exam, we refund the unused part of your access, as the terms say.
If a payment was not made by you, tell us at once, and Dodo Payments will deal with it.
None of this affects the rights you have under the law where you live.
What a refund does
Paid access is per exam, so a refund covers the payment you name, for that exam.
A full refund ends the access that payment bought, at once. Time left from an earlier purchase stays.
A partial refund changes nothing on its own; we decide those case by case.
Your study history stays on your account, so you can buy again later without starting over.
Chargebacks
Please write to us before you dispute a charge with your bank: a refund from us is quicker.
A chargeback is treated as a full refund: the access that payment bought ends.
Deleting your account
Deleting your account is not a refund. If you want one, ask before you delete.